Family Support Worker

Job Summary

The Family Support Worker provides a variety of parenting education and supportive interventions that promote healthier family functioning, reduce risk factors, maintain safety and increase well-being. This role provides referrals, support, guidance and problem solving to parents and caregivers to address issues related to family functioning.

Key Responsibilities

  • Utilize the coach approach to support parents, caregivers and children
  • Provide parent-education and support interventions directly to families and children.
  • Enhance family and community support network, particularly in concrete needs, such as food, housing, health, or education.
  • Co–facilitate parent education, family and child support programs, and workshops.
  • Focus on relationship building with all families, children and caregivers
  • Utilize appropriate crisis management strategies in the event of a crisis.
  • Maintain positive working relationships with all professionals in the community related to individual and family support services
  • Liaise as appropriate with other agencies/professionals for purposes of consultation.
  • Maintain an emotionally safe, respectful and inclusive environment in the drop-in programs.
  • Provide programs in a culturally safe, responsive, inclusive and welcoming environment.
  • Maintain appropriate health and safety standards.
  • Develop and maintain healthy and professional relationships with families.
  • Create clear referral pathways and connect families to the general and enhanced supports they need, when they need them.
  • Collect data for program progress and/or statistical reports.
  • Maintain necessary records/files on program.
  • Other related duties as assigned.


  • Post Secondary Education in Social Work or a combination of training and experience
  • Locally relevant knowledge about the state of the early years and family supports in New Westminster and the Lower Mainland
  • A comprehensive understanding of group dynamics and family processes
  • A basic comprehensive understanding of a wide variety of topics in the field of family life education, including child development, attachment theory, trauma informed practice and self-care.
  • Excellent organization, time and management skills
  • Excellent interpersonal behaviour and communication skills
  • Experience in working with vulnerable populations and an understanding of issues that may impact families in crisis and/or in low income situations
  • Demonstrated experience and capacity working with diverse populations
  • Proficient computer skills

About Us  

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized a

This position is:

  • Part time position based on 20 hours/week, Monday – Friday
  • Tentative schedule is 10 am – 2 pm
  • This position pays $20/hour

How to Apply

To apply: Please submit resume with cover letter to before September 30, 2020 at 4:00 PM